This Mobile App Policy applies when you access or use the Preppo AI mobile application (“Preppo App” or “App”).

The Preppo App is operated by Creati Pty Ltd ACN 697 537 947, trading as Preppo AI (“Preppo”, “we”, “us” or “our”).

This policy should be read alongside our Terms of Service, which govern your use of Preppo.

If you are a student, some sections of this policy are written for the parent or guardian who manages your Preppo account.

1. About the Preppo App

The Preppo App provides access to Preppo's AI-powered educational services on supported mobile devices.

Depending on the version of the App, subscription plan and device, features may include:

AI tutoring and educational conversations
homework support
guided problem solving
practice and revision
image or camera-based questions
document or image uploads
voice questions
personalised learning
learning history
student profiles
parent or guardian features
notifications
and other educational functionality.

Available features may change as Preppo develops.

2. Parent and guardian accounts

Preppo accounts must be created and managed by a parent, legal guardian or other authorised adult who is at least 18 years old.

Children may use student profiles associated with an adult's account.

Children may not independently:

create an adult Preppo account
purchase a subscription
provide payment information
or agree to paid subscription terms.

The adult account holder is responsible for managing access to the account and associated student profiles.

3. App stores

The Preppo App may be distributed through third-party app stores.

When you download or use the App, you may also be subject to the applicable app store's terms, policies and rules.

The app store is not responsible for providing Preppo's educational service except to the extent required under its own terms or applicable law.

Where there is a conflict between this policy and mandatory requirements imposed by an applicable app store or applicable law, those requirements will apply to the extent of the conflict.

4. Device requirements

You need a compatible device, operating system and internet connection to use the Preppo App.

We do not guarantee that the App will work on every device or operating-system version.

From time to time, we may stop supporting older devices or operating systems where reasonably necessary for:

security
privacy
technical compatibility
performance
third-party provider requirements
or continued development of the App.

Where reasonably practicable, we will provide appropriate notice of material changes to device or operating-system requirements.

5. App permissions

Some features may require permission to access certain functions on your device.

Depending on the features you choose to use, this may include access to:

the camera
photographs or media
microphone
notifications
and files or documents.

Preppo should only request device permissions where they are reasonably connected to a feature you are using.

For example:

Camera access may allow a student to photograph a homework question.

Photo or file access may allow a student to upload learning material.

Microphone access may allow a student to ask a question using their voice.

Notification permission may allow Preppo to send permitted reminders or account-related information.

You can manage device permissions through your device settings.

Some features may not work if the relevant permission is disabled.

6. Camera and photographs

If camera access is enabled, students may be able to photograph homework, worksheets, textbook questions or other learning materials.

Students should avoid including unnecessary personal information in photographs.

Where possible, do not include:

faces
home addresses
school identification details
personal phone numbers
passwords
payment information
private information about another person or other information unrelated to the learning question.

Students must not upload intimate, sexual, exploitative or otherwise unlawful images.

Information about how uploaded images are processed and retained is available in our Privacy Policy and Data & AI Policy.

7. Microphone and voice features

Where available, Preppo may allow students to ask questions using their voice.

The App will request appropriate device permission before accessing the microphone where required.

Preppo should not intentionally activate the microphone for educational voice input when the student has not chosen to use a feature requiring it.

Voice information may need to be processed by Preppo or an authorised service provider to convert speech into text or otherwise provide the requested feature.

Further information is available in our Privacy Policy and Data & AI Policy.

8. Notifications

With permission, the Preppo App may send notifications.

Notifications may include:

account or security information
learning reminders
product information
subscription information
or other relevant communications.

We aim not to design notifications primarily to pressure children into spending unnecessary time using Preppo.

Students should be able to leave Preppo when they have finished learning without being made to feel guilty for doing so.

You can manage notification permissions through your device settings and, where available, Preppo settings.

Marketing communications will be handled in accordance with applicable law and your communication preferences.

9. Education over engagement

Preppo is designed as a learning tool, not as a general-purpose AI companion.

We do not intentionally design the App to maximise a child's emotional attachment to AI.

We aim not to use features that intentionally:

pressure children to keep using the App
make students feel guilty for leaving
encourage students to choose AI over real relationships
create romantic or sexual relationships with students
encourage children to keep secrets from parents or carers
or manipulate students into spending unnecessary time using Preppo.

A successful Preppo session does not need to be a long one.

Our goal is to help students learn something useful and then move on with their day.

10. AI-generated information

The Preppo App uses artificial intelligence.

AI can make mistakes.

Responses may sometimes be inaccurate, incomplete, outdated, inappropriate or misleading.

Students should check important information against trusted educational sources and seek help from a teacher, tutor, parent, guardian or other appropriate person where necessary.

Preppo is not a medical, mental-health, legal, financial or emergency service.

Our Responsible AI Policy explains the principles guiding our use of AI.

11. Academic integrity

The Preppo App is designed to support genuine learning.

Students should not use the App to:

cheat in an examination
circumvent school assessment rules
submit prohibited AI-generated work as their own
impersonate another student
fabricate sources or evidence
conceal prohibited AI use
or otherwise breach applicable academic-integrity requirements.

Preppo may provide hints, explanations and guided questions rather than simply providing a final answer.

Our Academic Integrity Policy explains this approach in more detail.

12. Child safety

Preppo uses safeguards intended to provide an age-appropriate educational experience.

The App may restrict, redirect or refuse requests that appear inappropriate, unsafe or inconsistent with Preppo's educational purpose.

No AI safety system is perfect.

Parents and students can report concerning interactions in accordance with our Report a Problem process and Child Safety Policy.

If a student encounters something that makes them uncomfortable, scared or confused, they should stop the interaction and tell a parent, carer, teacher or another trusted adult.

Preppo is not an emergency service.

13. Privacy

We collect and process information through the Preppo App as described in our Privacy Policy.

Depending on the features used, this may include:

account information
student profile information
educational conversations
learning activity
uploaded images or documents
voice information
device and technical information
subscription information
and information used to personalise learning.

We aim to collect only information reasonably necessary for legitimate purposes.

Our Privacy for Students notice explains important privacy information in simpler language for students.

14. Tracking and advertising

Preppo does not sell students' personal information.

We do not intend to use the Preppo App to build advertising profiles about students.

Where optional analytics technologies are used, we will provide appropriate information and choices as required by applicable law.

Our Privacy Policy and Cookie Policy provide further information about analytics and similar technologies.

15. Device and technical information

The App may automatically collect certain technical information reasonably necessary to operate, secure and improve the Service.

This may include information such as:

device type
operating-system version
App version
IP address
language or regional settings
crash information
diagnostic information
security information
and technical identifiers.

We do not require precise device location merely to provide ordinary AI tutoring functionality.

16. Analytics and crash reporting

We may use analytics and crash-reporting technologies to understand whether the App is working properly and identify technical problems.

Where these technologies are optional or require consent, we will provide appropriate controls.

We do not intend to use analytics to create advertising profiles about students.

17. Personalised learning and memory

Depending on the student's plan and available features, Preppo may remember information about a student's learning to provide more personalised support.

This may include:

subjects
learning goals
previous topics
areas of strength
areas requiring additional practice
learning preferences
and previous interactions.

The purpose of this information is educational personalisation.

It is not intended to create an advertising profile about the student.

Further information about personalised learning and memory is available in our Data & AI Policy.

18. Parent and guardian visibility

The parent or guardian managing a Preppo account may have access to information about associated student profiles.

Depending on available features, this may include learning activity, progress, history or session information.

Students should understand that their Preppo activity may therefore be visible to the adult managing their profile.

19. Subscriptions and in-app purchases

Some Preppo features may require a paid subscription.

Subscriptions may be purchased directly from Preppo or, where offered, through an app store.

Before purchasing, the applicable purchase screen should clearly display information such as:

price
billing frequency
whether the subscription automatically renews
trial or promotional conditions
when payment will be charged
and how the subscription can be cancelled.

Purchases made through an app store may be processed and managed by that app store.

Where applicable, cancellation or refund requests may need to be made through the store through which the subscription was purchased.

Nothing in this policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.

Our Subscription & Refunds Policy provides further information.

20. Free trials and promotional offers

Preppo may offer free trials, beta access or promotional subscriptions.

The applicable offer terms will be displayed when you sign up.

We will not convert free access into a paid recurring subscription unless the adult account holder has agreed to the applicable paid arrangement and provided or authorised an appropriate payment method.

If a trial is designed to automatically convert into a paid subscription, this must be clearly disclosed before the adult account holder agrees to the trial.

21. App updates

We may release updates to:

add or improve features
correct bugs
improve performance
address security vulnerabilities
improve safety systems
or comply with legal or technical requirements.

Some updates may be necessary to continue using the App safely.

Where reasonably necessary, we may require users to install a newer version before continuing to use some or all of the Service.

22. Account and device security

Parents and carers should take reasonable steps to protect access to their Preppo account and device.

This includes:

protecting account credentials
using appropriate device security
not sharing passwords
keeping the operating system and App reasonably up to date
and telling us if unauthorised access is suspected.

Students should never send their Preppo password to another person.

Preppo representatives will not ask a child to send their password by message.

23. Third-party links and services

The App may interact with third-party services.

For example, Preppo may rely on third parties for:

authentication
artificial intelligence
cloud infrastructure;
payments
analytics
communications
speech processing
or other technical functionality.

Some features may also connect users to third-party websites or platforms.

Those third parties may have their own terms and privacy practices.

Our Privacy Policy and Data & AI Policy provide further information about how third-party providers may process information on Preppo's behalf.

24. WhatsApp and other external platforms

Some Preppo features may also be available through third-party platforms such as WhatsApp.

Those platforms are separate from the Preppo App.

When a student or parent uses Preppo through another platform, that platform may independently process information under its own terms and privacy policy.

Parents and carers should consider those practices before allowing a child to use Preppo through an external platform.

25. Removing the App

You can uninstall the Preppo App from your device at any time.

Uninstalling the App does not necessarily:

cancel a paid subscription
delete the Preppo account
or delete personal information associated with the account.

Subscriptions must be cancelled through the applicable cancellation process.

Account and data deletion requests are handled in accordance with our Privacy Policy.

26. Reporting a problem

If something goes wrong with the App, please tell us.

This might include:

incorrect AI responses
inappropriate content
child-safety concerns
privacy concerns
crashes
login problems
subscription issues
or another technical problem.

General support

support@preppo.ai

Child safety

support@preppo.ai

Privacy

privacy@preppo.ai

Please do not send passwords, full payment card details or unnecessary sensitive information when reporting a problem.

27. Changes to this policy

We may update this Mobile App Policy as the App, technology, available features, app-store requirements or applicable laws change.

If a material change affects how we handle personal information, subscriptions or other important user rights, we will provide appropriate notice and seek consent where required.

The “Last updated” date at the top of this page shows when this policy was most recently revised.

28. Relationship with our other policies

This Mobile App Policy supplements our Terms of Service.

The Terms of Service remain the primary terms governing use of Preppo.

The following documents should also be read where relevant:

Terms of Service
Privacy Policy
Privacy for Students
Child Safety Policy
Data & AI Policy
Academic Integrity Policy
Subscription & Refunds Policy
Cookie Policy
Report a Problem.

If this Mobile App Policy conflicts with our Terms of Service, the Terms of Service apply unless applicable law or mandatory app-store requirements require otherwise.

29. Contact us

Questions about the Preppo App can be sent to:

Creati Pty LtdACN 697 537 947Trading as Preppo AISydney, New South Wales, Australia

General enquiries: hello@preppo.aiSupport: support@preppo.aiChild safety: support@preppo.aiPrivacy: privacy@preppo.ai