Preppo AI is operated by Creati Pty Ltd ACN 697 537 947, trading as Preppo AI (“Preppo”, “we”, “us” or “our”).
This policy explains how Preppo subscriptions, payments, cancellations and refunds work.
We want our pricing to be simple and transparent. You should understand what you will pay, when you will be charged and how to cancel before purchasing a Preppo subscription.
1. Preppo plans
Preppo offers free and paid subscription plans.
The features, usage limits and pricing associated with each plan are shown on our Pricing page and may change from time to time.
Our current plans include:
- Free: $0Access to selected Preppo features with usage limits.
- Starter: $19.80 per month, including GSTAccess to additional learning features and higher usage limits.
- Pro: $39.60 per month, including GSTAccess to Preppo's full range of family and learning features, subject to any usage or fair-use limits that may apply.
Promotional or beta pricing may apply from time to time. Where a plan is offered free or at a discounted price for a promotional period, we will tell you the applicable price and any conditions before you subscribe.
The current features and pricing for each plan are available on our Pricing page.
2. Who can purchase a subscription?
Paid Preppo subscriptions are intended to be purchased and managed by a parent/s, guardian or other adult account holder.
Children should not independently purchase a paid Preppo subscription.
By purchasing a subscription, you confirm that you are authorised to use the payment method provided.
3. Subscription billing
Paid Preppo subscriptions are billed in advance for each subscription period.
For a monthly subscription, this means that you will generally be charged once each month on or around the date on which your paid subscription began.
For example, if your subscription begins on 10 September, your next monthly payment would generally be due on or around 10 October.
Before completing a purchase, we will show you:
- the plan you are purchasing
- the price payable
- whether GST is included
- the billing frequency
- whether the subscription automatically renews
- any applicable trial, beta or promotional period; and
- when your first payment will be taken.
4. Automatic renewal
Unless we tell you otherwise before you subscribe, paid Preppo subscriptions automatically renew at the end of each billing period until cancelled.
This means that your nominated payment method will automatically be charged for the next subscription period unless you cancel before your next renewal date.
We do not want automatic renewal to be a surprise.
You can view information about your subscription and next billing date through your Preppo account.
5. Beta and promotional periods
From time to time, Preppo may provide access to paid features free of charge or at a discounted price during a beta, trial or promotional period.
The applicable terms will be shown when you join the promotion.
If a free beta, trial or promotional period will automatically convert into a paid subscription, we will clearly tell you:
- that the subscription will become paid
- the amount you will be charged
- the billing frequency
- the date on which charging will begin
- and how to cancel before being charged.
We will not convert a free account into a paid subscription unless the account holder has agreed to the applicable paid subscription terms and provided or authorised a payment method.
Where reasonably practicable, we will notify you before your first paid charge following a free beta or promotional period.
6. Cancelling your subscription
You can cancel a paid Preppo subscription at any time.
There is no cancellation fee.
Unless otherwise required by law, cancellation normally takes effect at the end of your current paid billing period.
For example, if you pay for Preppo on 10 September and cancel on 20 September, you can generally continue using the features included in your paid plan until the end of that billing period. Your subscription will then stop and you will not be charged for the next billing period.
Cancelling your subscription does not automatically delete your Preppo account or student profiles.
If you would also like to delete your account or personal information, please follow the account deletion process or contact us in accordance with our Privacy Policy.
7. What happens after cancellation?
When your paid subscription ends, your account may move to Preppo's Free plan if that plan remains available.
Features that are only available on your paid plan may no longer be available.
This may include changes to:
- usage limits
- the number of student profiles
- conversation history
- personalised memory
- voice features
- image uploads
- WhatsApp access
- exam preparation features
- and other paid features.
Some information may no longer be available through your account after you downgrade.
Please refer to our Privacy Policy for information about how long Preppo retains personal information. A reduction in visible conversation history does not necessarily mean that all associated information is immediately deleted from our systems.
8. Changing your plan
You may be able to upgrade or downgrade your Preppo subscription through your account.
Upgrading
If you upgrade to a higher-priced plan, the new features may become available immediately.
Any additional amount payable will be shown before you confirm the upgrade.
Downgrading
If you downgrade to a lower-priced plan, the change will generally take effect at the end of your current billing period unless we tell you otherwise before you confirm the change.
We will show you the effect of the change before you confirm it.
9. Refunds for change of mind
Unless required by law or otherwise stated in this policy, Preppo does not generally provide refunds simply because you:
- changed your mind
- did not use your subscription
- forgot to cancel before your renewal date
- or no longer require the service.
However, if you believe there are exceptional circumstances, please contact us. We may consider requests on a case-by-case basis.
Nothing in this section limits any rights you have under the Australian Consumer Law or other applicable law.
10. Accidental renewals
We want to treat families fairly.
If you believe your Preppo subscription renewed accidentally, contact us as soon as reasonably possible after the charge at:
support@preppo.ai
Please provide the email address associated with your Preppo account and enough information for us to identify the payment.
We will review the circumstances, including whether the subscription has been used since renewal.
Where appropriate, we may provide a refund as a gesture of goodwill. This is separate from any refund or other remedy you may be legally entitled to.
11. Service problems and outages
If Preppo experiences a significant service problem that prevents you from accessing a paid service you have purchased, please contact us.
Depending on the circumstances and your rights under applicable law, we may:
- restore access
- extend your subscription
- provide an account credit
- provide a partial or full refund
- Or provide another appropriate remedy.
We will not continue charging for a period in which we are unable to provide a subscription service where doing so would be inconsistent with applicable law.
12. Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
If Preppo's service has a major problem, you may be entitled to cancel the service and receive a refund for the unused portion, or compensation for its reduced value.
If a problem is not major, you may be entitled to have the problem fixed within a reasonable time. If we do not do so, you may have additional rights, including the right to cancel the service and receive a refund for any unused portion.
These rights apply in addition to any refund or goodwill remedy Preppo voluntarily provides under this policy.
13. Failed payments
If we are unable to process a subscription payment, we may:
- notify you that payment has failed
- ask you to update your payment method;
- retry the payment; and/or
- suspend or downgrade paid features if payment remains unsuccessful.
We will not knowingly charge you more than the amount you agreed to pay without notifying you and obtaining any agreement required by law.
14. Price changes
Preppo may change its subscription prices from time to time.
A price change will not retrospectively change an amount you have already paid.
If we increase the price of an existing recurring subscription, we will give affected subscribers reasonable notice before the new price applies.
The notice will explain:
- the new price
- when it will take effect
- and how to cancel the subscription if you do not wish to continue at the new price.
Where consent to a change is required by law, we will seek that consent.
15. Changes to subscription features
Preppo is an evolving service, and features may change as we improve the product.
We may add, modify or discontinue features from time to time.
If we make a material change that significantly reduces the paid service you agreed to receive during a prepaid subscription period, we will provide any notice, refund, credit, cancellation right or other remedy required by applicable law.
16. Payment providers
Payments may be processed by a third-party payment provider.
Preppo may not directly receive or store your complete payment card details. Preppo’s payment provider Stripe will process payment information in accordance with their own terms and privacy practices.
Information about how Preppo handles personal information is available in our Privacy Policy.
17. Refund processing
Where we approve a refund, we will generally return the funds to the original payment method used for the purchase unless another method is required.
The time taken for a refund to appear in your account may depend on your bank, card issuer or payment provider.
We will let you know when the refund has been processed by Preppo.
18. Contact us
If you have a question about a subscription, payment, cancellation or refund, please contact us:
Preppo AI
Operated by Creati Pty Ltd
ACN 697 537 947
Sydney, New South Wales, Australia
Email: support@preppo.ai
Please include the email address associated with your Preppo account so we can locate your subscription.
We want subscription decisions to be straightforward: you should know what you're paying, when you'll be charged and how to stop your subscription.